Returns & Refunds

Returns

If you're not happy with your item, please get in touch with us so we can discuss the issue and either send a replacement product or issue a refund.

 

To return your product, you should contact our customer service team for the appropriate return address prior to returning the item.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase.

 

Items must be in new and/or unused condition and returns should be made within 30 days of purchase.

 

Refund Period

All of our products come with a 30 day refund period. If you have a problem, just let us know and we'll be happy to help!

 

Cancellations

Please ensure all your orders on our website are correct as they are immediately passed on to our processing team to ensure quick delivery. Once an order is submitted, we are unable to cancel your order.

 

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you've done all of the above and still have not received your refund yet, please contact us at

support@centaurigear.com.

 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

 

What if I receive a defective item?

We try our best to provide the products to our customers in perfect condition. However, in certain rare situations, items may be damaged or broken in transit. 

Reach out to us via email (support@centaurigear.com) if you receive an item that has been damaged or defective. Please include the photo(s) of the item, so we can go ahead and provide you with a refund or send a replacement.